ITIL Lifecycle Publication Suite V3

ITIL Version 2 (V2) has undergone a major refresh to ITIL Version 3 . The updated version represents an important evolutionary step in the Lifecycle of ITIL. The guidance has been transformed from providing a great service to being the best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take their knowledge of IT service management even further.

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ITIL V3 makes the link between ITIL's best practice and business benefits both clearer and stronger. The main development is that V3 takes a lifecycle approach to guidance, as opposed to organising according to IT delivery sectors. ITIL is now based on a core of five titles:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

The changes reflect the way IT Service Management has matured over the past decades. For example:

Instead of talking about about Business and IT Alignment as in V2 , the emphasis is on Business and IT integration in V3.
V2 talked about Value Chain Management, V3 emphasises Value Network Integration.
V2 talked about Linear Service Catalogues, V3 emphasises Dynamic Service Portfolios.

Where V2 talked about Collection of integrated processes, V3 emphasises

Holistic Service Management Lifecycle.